Hair Extensions FAQ

Hotheads only sells to licensed cosmotologists.

Hotheads Legacy hair is ethically sourced in India and China. LUSH by Hotheads™ hair is ethically sourced in Continental Europe.

Hotheads is doing everything possible to reduce our carbon footprint and decrease the amount of plastic we use. LUSH by Hotheads™ is packaged in eco-friendly, recyclable packaging and we are working towards being 85% plastic free by the end of 2023!

Hotheads Hair Extensions® Hair Type: 100% Remy Human Chinese/Indian Hair Texture: Natural body wave Collection Highlights: Available in 50+ shades, including naturals, balayage, colormelts, and rooted shades. LUSH by Hotheads™ Hair Type: 100% Virgin Remy Human Continental European Hair Texture: Straight Collection Highlights: Packaged in eco-friendly packaging and is fully traceable, inviting you on the journey to see exactly when and where your hair was ethically sourced.

Please have your cosmetology license number ready in order to complete account creation.

You must create an account on www.hotheads.com to place an order or order through your local distibutor.

Please vist our #HOTTIESQUAD Help Center or call 1-866-969-5159 and leave a message. A customer service agent will return all calls within 24 hours M-F.

Please click HERE to start your exchange process. A replacement will be sent immediately while you send back the returned product. If you still feel you need to speak to someone, please email customerservice@hotheads.com

We recommend ordering as soon as possible. We offer a variety of shipping options to accommodate your needs, however, we do not have control with shipping delays.

Once your order has been placed you should recieve and order confirmaton email. Within one business day you should recieve an email with tracking information for your order.

We offer all types of shipping including overnight options.

Once your order has been processed and shipped you will recieve an email confirmation with the tracking number.

You are able to add insurance during your check out process.

Currently we are able to ship only with the United States and Canada.

We offer a variety of shipping methods to best accommodate your needs. Delivery times are within the contiguous U.S., allow additional time-in-transit to AK, and HI.

Ground: 5-7 business days

Express Saver: 2-3 business days

Standard Overnight: Next Business Day Afternoon*

Priority Overnight: Next Business Day Morning*

*We are unable to deliver to PO Boxes. Please provide your street address for delivery. While exact time of delivery cannot be guaranteed, most deliveries are by 10:30am and others by 12:00pm. Some rural or remote areas can take longer. Orders shipped on Friday will be delivered on Monday.

All orders are tracked and managed through your account. Please click HERE to process your return.

You have 30 days to exchange unopened product and untampered product for a refund. Please reference Hotheads Exchange and Hassle Free Warranty policy for complete details.

You have 30 days to exchange unopened product and untampered product for a refund. Please reference Returns and Exchanges Policy for complete details.

Please click HERE to process your exchange/return.

Hotheads® strives to offer the industry's best service to our #HottieSquad members. We know things happen and we stand behind our products. That’s why we offer a 90-day hassle free warranty against factory defects on all human hair products from two weeks of date of purchase on our website or from a local distributor.

Please see our Returns and Exchanges Policy for complete details.

You may color our extensions, but they do void our Hassle Free Warranty. We recommend only using Demi-Permanent colors up to 2 levels darker than the extensions. We DO NOT recommend lightening the extensions.

You may swim in a pool or ocean while you are wearing Hotheads® extensions, but we do recommend saturating your hair from the middle to the ends of your hair with our Hydrate Deep Conditioning Masque and water mixture prior to swimming. Always rinse your extensions out immediately after getting out of the pool or ocean!

We recommend using sulfate free shampoos, as they are more gentle on the hair.

We recommend using Hotheads® Clean Shampoo and Smooth Conditioner for cleansing & conditioning. Our Hydrate Deep Conditioning Masque should be used at least 1x a week to offer additional moisture to second hair. Clients should avoid using products with alcohol, oils, and ethanol when using Tape or Fusion extensions.

Education tickets are final sale. We understand life happens, so if you are unable to make your certification, please contact education@hotheads.com to see what rescheduling options are available to you.

You will receive a printed copy of your certificate for In-Person certifications. E-Certificates will be emailed to you within 14 days of class for Virtual Certifications.

If you are interested in becoming a Hotheads Master Educator, please fill out this form: Hotheads Master Educator Recruitment Form

You can register for a Hotheads® certification on our education page on the website, or by contacting your local distributor to see if there are upcoming classes in your area.

You do not have to be certified to use Hotheads® extensions, but we do recommend it!