Warranty & Exchanges

Exchanges & Return Policy 

We are always here to help, Hottie Squad! We are pleased to accommodate returns and exchanges within 30 days on all hair extensions that have not been opened, worn, or tampered with. 

Exchanges 

We understand clients requests may change and Hotheads is more than happy to help our stylists get the correct products in their hands quickly. Click  HERE to process your exchange. 

  1. Ship your exchange products back to us. 
  2. Don’t worry! For our Hotties in the US, we’ll cover the shipping back to us.  
  3. Once we receive your order, your new hair extensions will ship out. 

 

If you have any questions or need assistance, please contact us customerservice@hotheads.com with order number and email address. 

 

Exchange Policy purchased from local distributor

If you made a purchase from a local Hotheads distributor, please contact them for further instructions on your exchange. 

Returns 

To initiate you Return click  Here

If you are returning your product for a 100% refund, you will be responsible for your own shipping costs. The shipping label amount will be deducted from your total refund. If you are exchanging your order, we provide a complimentary return shipping label for all US customers. 

 

HASSLE FREE WARRANTY 

 

Hotheads® strives to offer the industry's best service to our #HottieSquad members. We know things happen and we stand behind our products. That’s why we offer a 90               day hassle free warranty against factory defects* on all human hair products from the date of purchase. 

When filing a claim under our Hassle Free Warranty, the hair will undergo an inspection process; however regardless of the outcome, the stylist will receive a replacement of the original item. If the hair is not found to be defective, our team will discuss maintenance and care tips to increase longevity of the hair. 

Chemically processing, intentional misuse or the removal or modification of any of the original components of the extensions VOID the warranty and Hotheads will not be held responsible. 

If you purchased from www.hotheads.com website, please log into your account and follow steps for exchange and under return reason Hassle free warranty. If you purchased from a local Hotheads distributor and need to process a claim, follow instructions below. 

Purchased from a distributor: The stylist can submit a claim and return the hair to Hotheads with the claim form and original receipt. Once Hotheads receives the hair and processes the claim, a replacement would be issued for the product Hotheads will cover ground shipping of replacement hair . 

Click RMA FORM to process the claim with shipping instructions. 

 

To file a claim under the Hassle Free Warranty, please follow the steps below:

  1. To request a claim, click Return Merchandise Authorization to complete the form.
    1. Package at least 75% of hair 
    2. Send back product with the completed claim form
    3. Include your original invoice or receipt 
    4. Stylist is responsible for the shipping cost.  
  2. Hair will go through our Quality Control Department for inspection and an inspection report will be completed.

When the inspection is complete Hotheads will share the results with the stylist. In the event the extensions were found not defective our team will provide maintenance solutions. .