FAQ

Hair Extensions FAQ

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Returns

Can I return without a receipt?

#Returns

All orders are tracked and managed through your account. Please click HERE to process your return.

Can I get a full refund on a return thats been opened?

#Returns

You have 30 days to exchange unopened product and untampered product for a refund. Please reference Hotheads Exchange and Hassle Free Warranty policy for complete details.

Can I order extra and return what I don't use?

#Returns

You have 30 days to exchange unopened product and untampered product for a refund. Please reference Returns and Exchanges Policy for complete details.

How do I start an exchange/return?

#Returns

Please click HERE to process your exchange/return.

What is your Return/Exchange policy?

#Returns

Hotheads® strives to offer the industry's best service to our #HottieSquad members. We know things happen and we stand behind our products. That’s why we offer a 90-day hassle free warranty against factory defects on all human hair products from two weeks of date of purchase on our website or from a local distributor.

Please see our Returns and Exchanges Policy for complete details.